Privacy & Cookie Policy

Introduction

Yama Visas & Immigration Services Ltd respects your privacy and is committed to handling personal information responsibly and in accordance with applicable UK data protection law.

This Privacy & Cookie Policy explains how personal information may be collected, used, stored and shared when you contact us, use our website or engage us in relation to immigration advice or services.

Please read this policy carefully to understand how your information may be handled.

Information We May Collect

The personal information we collect will depend on how you interact with us and the immigration service you require.

Information may include:

• Your name and contact information.
• Email address and telephone number.
• Nationality and citizenship information.
• Current or previous immigration status.
• Visa and immigration history.
• Passport or travel document information where required.
• Information about family members or dependants where relevant to your matter.
• Employment, sponsorship or business information where relevant.
• Information and documents you provide in connection with an immigration matter.
• Communications between you and Yama Visas.
• Technical information relating to your use of our website, where applicable.

How We May Use Your Information

Depending on your relationship with us, personal information may be used to:

• Respond to enquiries.
• Arrange consultations.
• Understand your immigration circumstances.
• Provide immigration advice and assistance where formally instructed.
• Communicate with you regarding your matter.
• Prepare or assist with applications where this forms part of the agreed service.
• Manage our professional relationship with you.
• Maintain appropriate business and regulatory records.
• Comply with applicable legal and regulatory obligations.
• Protect the security and integrity of our website and services.

Legal Basis for Processing

UK data protection law requires organisations to have an appropriate legal basis when processing personal data.

Depending on the circumstances, we may process personal information because it is necessary to take steps at your request before entering into a contract, to perform a contract with you, to comply with a legal obligation, for legitimate interests where appropriate, or because you have provided consent where consent is required.

Where information requiring additional protection is processed, an appropriate condition under applicable data protection legislation will also be required.

Immigration & Sensitive Information

Immigration matters can involve significant amounts of personal information. Depending on the nature of your case, information may concern nationality, family relationships, employment, financial circumstances, immigration history and other personal matters.

We seek to collect only information reasonably required for the relevant purpose and to handle information in accordance with applicable data protection and professional obligations.

When Information May Be Shared

We do not sell personal information.

Where necessary and lawful, information may be shared with third parties involved in providing or supporting our services. Depending on the matter, these may include government authorities, professional advisers, technology or communications providers and other organisations where disclosure is required or permitted by law.

The parties involved will depend on your particular matter and the services you ask us to provide.

How Long We Keep Information

Personal information is retained only for as long as reasonably necessary for the purposes for which it was collected and to satisfy applicable legal, regulatory, professional, accounting or reporting requirements.

Different categories of information may therefore have different retention periods.

Data Security

We take reasonable organisational and technical measures designed to protect personal information against unauthorised access, inappropriate disclosure, alteration or loss.

No internet transmission or electronic storage system can be guaranteed to be completely secure. You should therefore take appropriate care when sending confidential information electronically.

Your Data Protection Rights

Depending on the circumstances and applicable law, you may have rights in relation to your personal information, including rights relating to:

• Access to your personal information.
• Correction of inaccurate information.
• Erasure of information in certain circumstances.
• Restriction of processing in certain circumstances.
• Objection to certain processing.
• Data portability where applicable.
• Withdrawal of consent where processing is based on consent.

These rights are subject to applicable legal conditions and exemptions.

Cookies & Similar Technologies

Cookies are small files or pieces of information that may be stored on or accessed from your device when you visit a website.

Our website may use technologies necessary for the website to operate and may use other technologies if additional functionality, analytics or third-party services are added.

Strictly Necessary Technologies

Certain technologies may be required for security, website functionality or to remember choices necessary for the service you have requested. Where an applicable legal exemption applies, these may not require consent.

Optional Cookies and Technologies

If we use non-essential analytics, advertising or other optional technologies that require consent, they should not be activated until you have made the appropriate choice through our cookie controls.

Your Cookie Choices

When applicable, our cookie notice allows you to accept or reject non-essential technologies. You can also control cookies using your browser settings.

Third-Party Websites & Services

Our website may contain links to or integrations with third-party services, such as WhatsApp or external regulatory services.

If you follow a link to another website or use a third-party service, that organisation may process information under its own privacy terms. We encourage you to review the relevant privacy information provided by that organisation.

Contact Us About Privacy

If you have a question about this Privacy & Cookie Policy or how personal information is handled, please contact:

Complaints about data protection

You may also have the right to raise a concern with the UK's data protection regulator, the Information Commissioner's Office (ICO).